Saturday, May 24, 2008

Open Letter to o.b.

Dear o.b.:

Your Mighty Small tampons are a very good idea. I wish they'd been around back when I was first trying to master the art of the tampon! However, why not make an applicator version too? A lot of the people who are in the market for smaller tampons are going to be the people who aren't used to wearing tampons, and if you aren't used to wearing tampons it's extremely difficult to insert them by hand, because you don't know what a properly inserted tampon feels like. An applicator makes the insertion a no-brainer - you push the tube into the other tube and then the tampon is automatically in the right place. You say on your website that finger insertion is easier because many people's vaginas are curved but applicators are straight, but the flip side of this is that you need to be very familiar with the shape of your vagina to do a proper finger insertion, while your vagina will give a bit against the stiffness of the applicator so you don't have to know exactly where you're going. You also promote the fact that the absence of an applicator means these tampons produce less waste, but if a girl can't get a tampon in properly she's going to wear a pad, which makes even more waste. Besides, they are a medical device, and people accept that medical devices have to produce a certain amount of waste.

The lack of an applicator option is the only thing standing in your way of being the tampon of choice for all new users. Everyone starts their menstrual career with the smallest products available and works their way up as needed, but lots of people struggle with insertion early on and need all the help they can get, which sometimes means an applicator. A "too bad, you should be woman enough to do it by hand" attitude is going to send these customers over to Tampax and Playtex, who are just waiting in the feminine hygiene aisle with nice smooth easy applicators. But if you provide an applicator, these customers will buy your product because it's the smallest available and just as easy to insert as anything else. As you know, brand loyalty is built early. Not providing an applicator version is just poor business sense.

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