The problem with the whole Rogers customer service setup

I currently have TV, Internet, and home phone through Rogers. This was not my idea, but they made me an offer I couldn't refuse. The problem is that whenever you go to customer service, they ask which service you're calling about. Since I'm calling about billing issues, I'm calling about all the services. But they don't give me this option! It is an option in the very first voice menu, but it's not an option in subsequent menus or on the website. Very frustrating.