How to get Rogers to realize that there's a network problem in your neighbourhood

My internet's been down for nearly three days with some complicated problem that's maybe three levels more complicated than I can understand. (They were pulling wires out of my walls and testing them, then had to get the supers to let them pull wires out of the building's walls, then had to escalate it one level above that.) The techs who helped me were awesome - communicative, respectful of my need to have my internet service work, accepted my troubleshooting and explained what they were doing when it got above the level I can understand, didn't make me uncomfortable even though I had a cumulative total of three strange men who were bigger than me in my apartment - and made the process as painless as possible. They were carrying extra modems with them, and were fully prepared to just replace my modem on the spot if that ended up being a problem! I'm not happy about 3 days without internet, but I'm very satisfied with the service I received.

But here I just want to share one thing the tech told me, because if everyone knows this it will make life easier for all of us: Rogers only knows there's an outage in a given area if a lot of people call them!

If only one or two people call, they have to start by treating it as an individualized problem, which means walking people through troubleshooting over the phone, and if that doesn't work sending techs to individual households to check the modems and the cabling. They can only start treating it as a macro problem if they get a large number of calls all from the same area or if, as in my case, the techs are dispatched to an individual household and spend an hour painstakingly confirming every single thing that could possibly be causing the problem within the household.

So it turns out our natural reaction - "Meh, I don't want to wait on hold for ages! I'm sure they already know about this, I'll just patiently do something else until they fix it." - are counterproductive, and we need to call in when we're experiencing a network problem.