Monday, July 26, 2010

Things amazon.ca Should Invent: tell us the shipping method when we pay for our cart

I blogged before about how amazon.ca is now using UPS for its shipping, apparently in addition to Canada Post. I find this horrendously inconvenient, but when I emailed them to complain they told me that there's no way for me to set personal shipping method preferences.

If they can't do that (or, you know, just ship by Canada Post like normal people), they should allow us to see who the shipper will be when we make our cart. You can already tweak your cart to try to leverage discounts, see how different shipping options will affect the ETA, see how shipping items separately or changing shipping speed will affect the price, etc. Why not add an option to tell you which shipper will be used if you order now?

Surely the computer system knows this. (If it were down to human intervention, then we could obviously set a single shipper preference.) If they tell us when we're making our carts, then we can make informed decisions, and maybe they'll get more people paying to upgrade their shipping so they can get the kind of shipping they want.

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