I've been pondering the fact that I've been getting better customer service in recent years, and I've been wondering why this is. Is it because I'm older and could no longer be mistaken for a teenager? Does my appearance perhaps somehow reflect the fact that I have more money than I did in the past? Is it because I've been patronizing many of the same businesses for over a decade and they're starting to recognize me as a repeat customer? Or has customer service in general improved?
Then it occurred to me that this line of thinking could be extrapolated to all human interactions. Wouldn't it be interesting if we could see the reasons why any particular individual treats us well or poorly? How much of it is because of what we're contributing to the interaction? How much of it is because of how we present superficially? And how much of it is how they would have treated any person that they were interacting with at that particular time?