Sunday, December 22, 2013

Half-formed idea: fully automated text message power outage reporting

Picture this: your power goes out, so you pick up your cellphone and text your six-digit postal code to a specific number, and doing so automatically enters in the hydro company's database that there is a power outage in your postal code.

Currently, you can report power outages by phone or internet.  The problem with reporting them by internet is not everyone has internet during a power outage.  The problem with reporting by phone is that there are a finite number of people who can answer phones, so during widespread power outages, wait times to report an outage can be long.  In fact, as I type this, Toronto Hydro has just announced that its phone lines are overloaded and it only wants people to call for emergencies.  I'm not sure if a simple power outage counts as an emergency or if that's reserved for lines down and trees on lines.

Being able to text your outage directly into the database would be faster, require less human intervention, and take up less bandwidth.  It would also help you preserve your valuable phone battery if you don't have a landline, because texting takes significantly less battery power than calling.

A postal code doesn't precisely pinpoint the location of the outage, but it does narrow it down pretty well.  My current six-digit postal code applies only to my building.  In the suburban neighbourhood where I grew up, our postal code applied to only six houses.  It's possible that the postal code will be sufficient information, especially if they're getting multiple reports from a postal code or from a set of adjacent postal codes.

But if the information provided by the postal code isn't enough, perhaps the system could record the numbers that each text comes from, and a human could call or text back for further information if necessary.  It's possible no further information would be necessary because the postal code is a single building like mine, or because there's a general outage in the area, or because someone else in the postal code has already filed a full report.

In any case, automated reports by text would allow for an additional communication pathway that currently isn't available, and would let reports be made faster and more easily, with less time and battery power invested.

It seems like the technology should exist or should be creatable based on other things that already exist (like charitable donations by text message, etc.)

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