Being on hold is tiresome and tedious, especially if you don't have a speakerphone.
Instead of putting us on hold, why not have the waiting callers' phone numbers automatically added to a callback queue, and the next available representative can call us back? It would take up marginally more of the reps' time (although it seems like a computer could automatically take care of the dialling and connecting), but it would be better customer service and less stressful for the customers.
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